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Service Desk Administrator - fixed term

The Office of the Auditor-General | Te Mana Arotake (the Office) aims to improve trust and promote value in the public sector. Our audits of public organisations – from government departments to councils and schools – play a major part in ensuring that New Zealand’s public sector remains one of the most trusted in the world. No other organisation, public or private, has the overview of the whole public sector that the Auditor-General has.

We’re looking for a Service Desk Administrator to help maintain our current high levels of service delivery. We need someone for a one-year fixed term to administer the Office’s service desk system and provide accurate Level 1 support.

We have more than 500 staff in seven offices throughout the country. Most staff travel extensively for work. The technical environment is Microsoft based.

We’re looking for a “front-facing” Service Desk Administrator to be our link between the Office and the Service Desk team. This role is critical to our business, so your strong communication skills, attention to detail, and ability to effectively manage calls, issues, incidents, and queries will make you successful in this role.

We need someone who is passionate about customer service at all levels and can think outside the box when dealing with queries. You’ll have an excellent working knowledge of Windows and Office applications, with the desire and technical curiosity to learn more. You’ll be friendly and personable and able to work well in a small and driven team. Being a great administrator will help, as well as experience liaising with suppliers and vendors. Ideally, you’ll have helpdesk, Active Directory, and Microsoft Exchange Telephony experience.

As an organisation, people matter to us, our independence is critical, we act with integrity, and we’re here to make a difference.

We offer our staff:

  • Learning and development opportunities.
  • Flexible working.
  • A unique operating environment with Parliament.
  • Health and well-being benefits.

We have a diverse and inclusive team that helps us to understand the issues facing the public sector and how these affect the lives of New Zealanders. We strongly welcome applicants from all backgrounds. If you have any support or access requirements, we encourage you to tell us when you apply so that we can assist you through the recruitment process.

It is preferable that you can gain and maintain a Confidential national security clearance. Ordinarily, this means that you must be a New Zealand citizen, be a permanent resident, or hold a current residency class visa and intend to become a citizen when eligible. You must have a five-year checkable background in NZ, UK, USA, Canada, or Australia. Use this online tool to self-check your eligibility for a security clearance. Please note that this tool is not part of the formal security clearance process: www.protectivesecurity.govt.nz/eligibility-tool .

For more information, please contact Sandy Hoggarth on 04 917 1500 or recruitment@oag.parliament.nz .

You must apply online through jobs.govt.nz (you'll find the application form and position description there, too).

Applications close Thursday 24 June 2021.

Desktop Administrator, 12-month fixed term

We’re looking for a Desktop Administrator to join our Service Desk team for the next 12 months.

Our environment is Microsoft-based, and we have about 500 staff working in seven locations throughout the country. Most of our staff work offsite and rely heavily on their laptops, mobile data connections, and a mix of Android and iPhone phones.

We need someone passionate about customer service and with good analytical skills. You’ll have a friendly personality and be able to build relationships quickly.

Strong communication skills and an ability to effectively manage faults, incidents, and queries will make you successful in this role.

To be considered for this role, you’ll need:

  • strong experience in Microsoft Windows 10, Active Directory, Microsoft Office 365, and in supporting a variety of business applications;
  • Microsoft qualifications for desktop support;
  • varied and strong experience in an enterprise desktop support environment, both onsite and remotely;
  • sound knowledge and understanding of service desk and desktop support standards and practices, call management, fault management, incident management, change management, IT security, and user policies;
  • excellent communication skills and the ability to help staff with applications; and
  • proven analytical and problem-solving skills.

As an organisation, people matter to us, our independence is critical, we act with integrity, and we’re here to make a difference.

We offer our staff:

  • Learning and development opportunities.
  • Flexible working.
  • A unique operating environment with Parliament.
  • Health and well-being benefits.

We have a diverse and inclusive team that helps us to understand the issues facing the public sector and how these affect the lives of New Zealanders. We strongly welcome applicants from all backgrounds. If you have any support or access requirements, we encourage you to tell us when you apply so that we can assist you through the recruitment process.

For more information, please contact Sandy Hoggarth on 04 917 1500 or recruitment@oag.parliament.nz .

You must apply online through jobs.govt.nz (you'll find the application form and position description there, too).

Applications close Thursday 24 June 2021.

What we stand for

People matter | Our independence is critical | We act with integrity and courage | We’re here to make a difference

Due to the current border restrictions, applicants who are currently outside of New Zealand, cannot be considered unless you have New Zealand Citizenship or Permanent Residency. 

Page last updated: 18 June 2021